FAQs

No, they’re not. That’s why we recommend completing your purchase as soon as you can to avoid disappointment!

Please take a screenshot of the error message (if any) and drop us an email at feedback@21beyond.com.sg

We are currently not able to provide returns in store for purchases made online. Please read our Exchange & Return Policy for more information or contact us.

Once your order has been confirmed, it's currently not possible for you to change or cancel it prior to dispatch.

For additional information about exchanging your order, check our Exchange & Return Policy.

We only accept payment via ShopPay, VISA or Mastercard.

A payment decline can happen for a number of reasons. Please check your TUSA account details to make sure that the card details such as the card type, validity date, name and your billing address are the same as the card they are registered to.

If the problem continues, please enter the details of another card or contact your bank regarding this issue.

We try to publish as much useful information as possible about each of our products, to help you purchase the items that suit you best.

If you can't find the information you're looking for on our product pages, please do not hesitate to contact us at feedback@21beyond.com.sg .

We will do our best to answer your questions.

We charge a delivery fee of S$5.50 and delivery is done via Ninja Van.

However, delivery is free when you spend a minimum of S$120!

Once your order has been confirmed, it's currently not possible for you to change/cancel it prior to dispatch.

We do not offer self collection at the moment but we are working on it. Do stay tuned! :)

You have an option to change the address but you need to be quick about it. Please contact Customer Service or reply to the order confirmation email immediately, and they will do their best to fulfil your request.

However we cannot promise that they will be able to change the delivery address if you have already received an e-mail confirmation stating that your order has already been shipped.

No, we do not accept refunds. Currently, we only accept exchanges for our orders. Do drop us an email at feedback@21beyond.com.sg so that we can advise you on how to proceed.

All sale items cannot be exchanged / refunded.

Orders will be processed in 1-2 working days and delivery will take up to 5 business days to arrive after we ship the parcel out.

Delivery options:
After 2 unsuccessful delivery attempts, your parcel will be returned to us. But we'll be more than happy to redeliver your order!

Take note: additional redelivery fees will apply.

Redelivery Fees:
- Standard Courier: S$5.00

* All unclaimed parcels exceeding 1 month will be cleared and no replacements / reimbursements / refunds will be made.

Unfortunately, express shipping is unavailable for the time being.

Alternatively, we recommend popping by one of our outlets ASAP to make a purchase. Do contact the store to check for stock availability prior to heading down to avoid disappointment!

We do not ship overseas at the moment but we are working on it. Do stay tuned! :)

We only accept exchanges within 7 working days on non sale items for all domestic orders.

We currently only accept domestic exchanges for non sale items.

Exchanges can only be done via email / contact us page.

Kindly note that we will not be entertaining any requests for immediate exchanges and refunds at all retail stores for online orders.

For more information, please contact us at feedback@21beyond.com.sg with your order number and we’ll get back to you soon!

Creating an account is not necessary, but will allow you to order without having to fill in your details every time you shop with us. You will also be able to view your order history and track your current orders.

When you want to shop with us or access your account, we ask you to sign in. If you cannot remember your password, just type your email address in to the "Forgotten Your Password" box on the sign in page, and we will send you a reminder which includes your password.

You can change your password, main email address or any of your other details at any time just by signing in to your account. If you still have problems signing in, or have any other queries, please contact Customer Service.

If you already have an account, you can change your details by logging into your account. Simply choose "Change Address".

If you are not receiving our newsletter, you could be missing out on exciting news!

The most common reason for this is that your email software might be marking our emails as junk mail and sending them to your spam folder.

To stop this from happening, please add feedback@21beyond.com.sg to your email address book, then our emails should come through just fine. If you checked this and are still not getting the newsletter, make sure you typed in the correct email address when you signed up with us.

Sign into your account or get in touch with our friendly Customer Service, and we will do our best to sort it out for you.